Guarantee

It is against uk law to sell or supply intoxicating substances to persons under 18 years of age. people buying from the site must confirm that they are 18 years of age or older.

Prices

All prices are in pounds UK Sterling and include VAT and duty.

Law

All contracts are governed by English law and jurisdiction.

Force Majeure

The company will not be liable for failure to meet agreed obligations due to prevailing circumstances beyond its reasonable control.

Claims

Deliveries should be carefully inspected at the time of delivery. Any omissions or breakages should be noted on the delivery note before signing. Please notify us immediately of any breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 3 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. Standard UK deliveries should always arrive within 3 working days of the date of order. So far as the law permits however the company shall not be liable for consequential loss or damage in any respect of an order not being delivered correctly or on time.

Ownership

All wines and spirits or other goods ordered remain the property of Hatton & Edwards its associates until payment is received in full.

Return of Goods/Cancellation

Orders for goods to be delivered may be cancelled within 7 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. Any cancelled order will be refunded within 30 days. A charge of £10 for collections will be payable. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged and no refund will be offered. We regret that Hatton and Edwards cannot offer refunds on opened bottles of wine. It should be remembered that all wines and their corks are subject to natural processes that, however well cared for, can affect the quality of the wine – particularly for the older fine wines which we often sell. This may mean that a small percentage of bottles sold by us are not of optimum quality. No liability will be accepted for this.

Description & Prices

The description and prices payable for the items you order are clearly set out on our website. If, by mistake, we have under-priced an item, we will not be liable to provide that item to you at the stated price provided that we notify you before we dispatch the item concerned. In the unlikely event that an item has been over charged a full refund of the difference will be given. Prices listed for wines are quoted per bottle and include VAT at 20%. Prices are subject to changes in duty and VAT.

Data Protection

Hatton and Edwards undertakes to discharge its duties under current legislation.

We use your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. If you have used our service we may contact you to obtain feedback on that service and any improvements we could make to it. You have a right to ask us at any time not to contact you by way of direct marketing.

Hatton and Edwards collects and updates information about users of its services. It may obtain this information via direct contact with you, from third parties such as other users and automatically via your use of our services. This information may include your contact details, payment details, support problems, survey responses and certain relevant details of your preferences. Hatton and Edwards also gathers information about your use of our services such as generic types of data accessed, times and volumes of use of the service and traffic data from the use of our website. Traffic data includes logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, clickstream and similar usage or system data. Upon request we can provide site visitors with access to all information including proprietary information that we maintain about them specifically including contact information. Users can access this information by writing or emailing us. Upon request we offer visitors the ability to have inaccuracies corrected by providing such correct details to Hatton and Edwards registered address.

The information we collect is used primarily for internal review and to improve the content of our Website & services. It is also used to notify users about updates to our services. This information is not shared with other organisations for commercial purposes. We do not share or sell our customer list to any third party. If you supply us with your postal address or telephone number you may receive periodic mailings or calls from us with information on new products and services or upcoming events. If you do not wish to receive such updates, please let us know by getting in touch.Â

“Cookies” are pieces of software, which may be sent and recorded on your computer. These cookies enable us to collect information about how our websites and services are being used and to manage them more efficiently.

Cookies will be used to collect information on you to facilitate your website experience. You can turn off the ability to receive cookies by adjusting the browser on your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. Cookies are not used to collect your personal information.

Privacy & Security Policy

Hatton and Edwards respects the privacy of every individual who visits www.hewines.com web site (the “Site”). This Privacy Policy governs the way in which we use and disclose any personal information. Personal Information includes any information that identifies you or another individual personally, such as your name, address or email address. If you purchase wine via the Site, we request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. In addition, we use the Personal Information we collect from you and other visitors to the Site in the following ways: to develop and improve the services we offer to you;to enable you to use any services that we may from time to time provide through this Site;to contact you by post or email to inform you about any of our services that we think may be of interest to you and generally to track the popularity of our marketing activities;to contact you where you have authorised us to do so, when you have won a competition on the website or to provide you with an email newsletter;for Site administration and development (including enabling us to respond to any comments on the site or feedback you may give us).to send you newsletters and promotional communications.

We do not share the data with third parties. We will use your name and email address to send our newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. If you no longer wish to receive our newsletter or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us. We may use and share your information (in aggregate so that no individuals are identified) with third parties for statistical, marketing and strategic development purposes. The security of your Personal Information is important to us. We are aware of generally accepted industry standards to protect Personal Information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. For your security, Hatton and Edwards uses Sage Pay’s highly sophisticated encryption systems to take all credit and debit card payments. Credit or debit card details are not held on Hatton and Edwards’s servers.

Duty & VAT

All wines on sale at the hewines.com are VAT inclusive and are duty paid unless specified as in bond – on this case the wines will be purchased without duty or VAT. Our customers will always have the option to remove a case from bond when purchasing.

Delivieres

If you are not home when our carrier attempts delivery, they will leave a card giving a contact number which you may use to re-arrange the delivery, however they will attempt a second time. We regret that once an order has been processed, we are unable to change any delivery information.

Limited liability

Hatton and Edwards accepts no liability for their actions beyond those stipulated under relevant sections of the Sale of Goods Acts and Distance Selling Regulations. Whilst Hatton and Edwards will take every reasonable care to supply wines they believe to be drinkable and of good quality, it should be remembered that all wines and their corks are subject to natural processes which, however well cared for, can affect the quality of the wine. No liability will be accepted for any deterioration encountered in our wines prior to sale.

Disclaimer

Whilst Hatton and Edwards make every effort to ensure that the information on this website is accurate and current, it does however, provide this website and its contents on an “as is” basis and it makes no (and expressly disclaim all) representations or warranties of any kind with respect to this website and its contents. Furthermore Hatton and Edwards takes no responsibility whatsoever for information that is incomplete, inaccurate or out-of-date. Hatton and Edwards assumes no responsibility whatsoever for any external links to the internet or other third party websites from its website.

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