SHIPPING INFORMATION
We aim to process orders within 7 working days. If you have an urgent request, please let us know and we will do our best to accommodate this for you. Deliveries are between 9am-5pm Monday – Friday. We are not able to provide timed deliveries and we cannot guarantee notification prior to delivery.
MINIMUM ORDER
We have a minimum order of £500 excluding VAT.
REFUNDS
If you are not satisfied with your purchase, please contact us immediately. In most instances we will be able to offer a refund or exchange. Refunds will be processed within 30 days of the goods being returned. Goods must be returned in the same condition as to when they were despatched. Please note that if goods returned are not deemed to be in a saleable condition a re-delivery fee will be charged and no refund will be offered.
We are unable to accept returns on any Condition Note items – these are always marked with an asterisk*. Please review our or contact us for more information.
We regret that we cannot offer refunds for opened bottles of wine or the remainder of a case.
Wines, their corks and fine spirits are subject to natural processes that, however well cared for, can affect the quality of the product – particularly the older products we offer. Whilst all effort is made to ensure that our products are of optimum quality, this nature of our products may mean that a small percentage of bottles are not. Hatton and Edwards cannot accept any liability for this.
Costs of delivery and/or collection will be deducted from the refund unless it is agreed the refund is caused by faults made by Hatton and Edwards, or our courier or any other representative of our company.
UK SHIPPING
We offer free UK shipping for orders over £1000 excluding VAT.
For orders under this amount the following charges apply:
- Delivery – £16.50 excluding VAT
- In Bond Transfers – £11 excluding VAT
MISSED DELIVERIES
If you are not home when our carrier attempts delivery, they will leave a card giving a contact number which you may use to re-arrange the delivery, however they will automatically attempt a second time at the next available slot if contact is not made. We regret that once an order has been processed, we are unable to change any delivery information.
INTERNATIONAL SHIPPING
International shipping charges vary depending on the destination and volume. Please use our shipping calculator opposite for an estimate. Shipping is calculated at checkout. Unfortunately, we are not currently able to provide immediate shipping quotes to all countries. If your shipping country does not show up on the calculator, we may be able to provide you with a bespoke quote – please get in touch with us for more information on this.
Should you wish to organise your own export shipping, please select Use own courier at checkout and provide us with your freight forwarder.
Please note that our delivery rates are exclusive of VAT, insurance and local duties or taxes. Deliveries outside of the UK may attract local customs duties and taxes. The courier will contact you to take payment before your parcel is released from customs. We strongly advise speaking to your local customs office to find out what duties and taxes are payable on parcels containing alcohol. It is important that you are contactable when your parcel arrives in customs, otherwise your parcel may be returned to us and you may be charged for a re-delivery.
Please note that Hatton and Edwards cannot be held responsible for the actions of foreign customs authorities. Also note that if you fail to pay taxes due on arrival (within the required timeframe) your parcel may be seized by customs and additional fees may become payable before the parcel is released. Any additional fees incurred in this way are your responsibility and will not be covered by Hatton and Edwards.
Hatton and Edwards cannot be held responsible for the temperature of the country we are shipping to and therefore any affect this may have on your order. If you are concerned about temperature during shipping, we recommend that you arrange shipment at the most temperate time for the region in which you live or make arrangements to collect the wine from us.
Insurance is £15 minimum or 2% of the order value.
Display cases and unusual sized/shaped bottles will have additional packing costs.
Lead times vary significantly depending on the destination. We would suggest allowing at least 2-3 weeks for shipping. If you have any specific requests, please contact us for more information.
MISSED DELIVERIES
In the UK, if you are not home when our carrier attempts delivery, they will leave a card giving a contact number which you may use to re-arrange the delivery, however they will automatically attempt a second time at the next available slot if contact is not made. We regret that once an order has been processed, we are unable to change any delivery information.
LIMITED LIABILITY
Hatton & Edwards accepts no liability for their actions beyond those stipulated under relevant sections of the Sale of Goods Acts and Distance Selling Regulations. Whilst Hatton and Edwards will take every reasonable care to supply wines they believe to be drinkable and of good quality, it should be remembered that all wines and their corks are subject to natural processes which, however well cared for, can affect the quality of the wine. No liability will be accepted for any deterioration encountered in our wines prior to sale.
DISCLAIMER
Whilst Hatton & Edwards make every effort to ensure that the information on this website is accurate and current, it does however, provide this website and its contents on an “as is” basis and it makes no (and expressly disclaim all) representations or warranties of any kind with respect to this website and its contents. Furthermore Hatton and Edwards takes no responsibility whatsoever for information that is incomplete, inaccurate or out-of-date. Hatton and Edwards assumes no responsibility whatsoever for any external links to the internet or other third party websites from its website. Should you have any questions regarding our Terms & Conditions, please do not hesitate to contact us.
